A Great Deal -or- a Buyer Beware? Free* Windshield Chip Repairs at ARCO

Did you let Chipio fix a chip for you? If so, how'd it go?

Chipio Windshield Repair is conducting a high energy sales effort at the ARCO gas station on Palm Avenue.

Here's a YouTube video I shot yesterday of the "Chipio on Palm" sales team in action: http://youtu.be/H_fmEQML4a0

News reports from around the country have been mixed about these pop-up businesses.  Investigative video reports from  Sacramento to Tampa Bay seem to all end with the same, sound advice, "buyer beware". 

Chipio is only a Google search away from online reviews ranging from positive - to buyer beware. Yelp! for instance, has 6 customer reviews in San Diego and nearby Anaheim has 4.  In both cities, the company garnered a rating of 2 out of 5.   

In my many years as an insurance agent, I've heard of, and experienced, this type of business. Some have been accused of everything from poor workmanship, to intentionally causing the damage where none existed, to inflating insurance claims - others have been praised for fixing up to 6" cracks - in a timely manner - at a reasonable price. 

For some, glass repair jobs simply involve a $0 deductible comprehensive insurance claim - but if your policy doesn't cover glass repair, there'll be at least a $40+ out of pocket expense. Oops! There goes the 'FREE' part!

It just so happens that my office represents several of the insurance carriers that Chipio's sales manager told me would cover glass repair without a deductible.

Out of the six that we called - only four would cover it.  

How would a business transaction end with you and Chipio if Chipio told you it would be covered - then fixed the crack(s) - then told you it's not covered by your insurance?

How to tell if a business is legitimate?

  1. Business License
  2. Established Web Presence
  3. Reviews
I did my homework regarding Chipio - and here's what I discovered.
  1. No Business License in IB, nor the required temporary outdoor sales permit.
  2. www.chipiorocks.com is UNDER CONSTRUCTION!
  3. Googled it! Found 80% bad reviews and lots of BUYER BEWARE!
Did you see the Chipio team at work? 

Would you let them fix a chip?

If you did, how'd it go?

Hazel F. Bailey August 23, 2013 at 01:44 PM
I firmly let them and anyone else who approaches me while pumping gas that I'm not interested in whatever they have to ask me or tell me...period!! It's either someone wanting a hand-out or some kind of scam going on. The ARCO station does itself a real disservice allowing this activity to happen on its premises.
Pop Quiz September 02, 2013 at 08:10 PM
Jeannie Oliver September 11, 2013 at 03:44 PM
I had a terrible experience with these Chipio people at arco. If it's not spray wax, it's windshield bullies at every arco these days! According the the San Diego Windshield Repair Association, there are many unlicensed companies out there doing these repairs. I recommend that you contact them if you have a bad experience. They are known as insurance harvesters. Beware! go here: www.sdwra.org and check out any company that does this work before you have it done. I found out the hard way. Jeannie
allen w September 11, 2013 at 04:10 PM
Nobody should let chipio rocks do a damn thing to their car or truck. -no license (they hide like rats when the heat is on) -no storefront (again, they can disappear when you need warranty service) - no training (most receive 2 hours at best) - no liability (they hide behind "marketing" a product) bottom line: chipio will do terrible work. These people get $20 for taking your insurance information and after that, don't expect quality. THIS is how they act for real: http://www.youtube.com/watch?v=dAmqoiUU9fE


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